Privacy Policy

1. Who We Are

Eternal Gardens Reserve (“we,” “us,” or “our”) operates eternalgardensreserve.com, a private marketplace for cemetery property listings, reservations, installment-based purchases, and memorial concierge services. Our mailing address is P.O. Box 2995, Laurel, MD 20709. You may reach us at (240) 934-8988 or info@eternalgardensreserve.com.

2. Information We Collect

• Contact details you give us (name, email, phone, mailing address)
• Order details, installment plan history, and deed transfer preferences
• Payment information handled exclusively by Stripe — we do not store card data
• Automatically collected: IP address, approximate geographic region, browser, pages viewed, and referring site for site analytics

3. How We Use Your Information

• To process purchases, installment plans, and deed transfers
• To send order confirmations, payment reminders, and scheduling notices by email or SMS
• To operate and improve the website (traffic analytics, error monitoring)
• To comply with cemetery administrative and legal requirements

4. How We Share Information

We do not sell your personal information. We share only what is needed with: Stripe (payments), Resend (transactional email), the relevant cemetery administration (for deed transfers), and law enforcement when required by law.

5. Cookies & Analytics

We use first-party analytics stored in our own database to understand which pages are visited, from where, and how often. We do not use third-party advertising cookies. An anonymous visitor ID is stored in your browser’s localStorage for traffic measurement only.

6. Your Rights

You may request access, correction, or deletion of your personal data by emailing info@eternalgardensreserve.com. You may also ask us to stop sending transactional SMS at any time.

7. Contact

Questions about this policy? Call or text (240) 934-8988 or email info@eternalgardensreserve.com.